Pristina-Veternik St. , nearby Grand Store

+383 (0)38 603 230

Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page! As fiscal printers and cash registers enthusiasts and experts, we understand that you may have specific questions or need clarification about our products, their functionalities or any other aspect related to our products.

This section is dedicated to providing you with complete answers to the most common questions about fiscal devices.

We have compiled these answers based on feedback and questions from our valued customers and visitors like you. If you do not find what you are looking for, please do not hesitate to contact us directly. We are here to help and ensure you have the best possible experience with our products.

The application can be made by visiting us in one of our Centers, on the website or by writing to us in e-mail

For business taxation, you need the Business Certificate, the business data and the VAT Certificate (if you are a VAT declarant).

If you are a business that does not own a computer and sales software, we propose the DP25+ cash register.
If you are a business that makes ambulatory sales, we propose the WP50 fiscal cash register.
If you are a business that owns a computer and sales software, we recommend the fiscal printer FP700+

Payment can be made in cash, through the bank or through NLB bank with offers that we have published where payment is made by cash.

The installation of the device can be done within 2 working days from the moment of payment confirmation.

At the moment when the installation of the fiscal device is done, one of our colleagues will give you training about its use.

The fiscal device has a 1-year warranty from the moment of fiscalization.

The continuation of the subscription for the fiscal device is done within the day.

The Warranty or Maintenance Package is a package that our customers can pay for the maintenance of the fiscal equipment, which lasts for 1 year.

Package 1 - Its price is €24.57 and includes all the services/handiwork that the fiscal device may have.
Package 2 - Its price is €41.52 and including all services/handwork, parts needed for replacement if damaged.
Package 3 - Its price is €58.47 and includes all services/handiwork, parts necessary for replacement if damaged, adapters and interventions in the field.

For any challenge you may have with fiscal equipment, we have phone numbers available. They are: 038603230 & 038603232. You can also contact our services in 7 cities of Kosovo: Pristina, Prizren, Peje, Gjilan, Ferizaj, Gjakove and Mitrovica.

You can take care of the Fiscal equipment by not throwing anything liquid or solid on it, by not using it with hands stained with oil, flour, etc. At the end of the day, stopping the cash register and removing the adapter from the outlet affects the protection from possible damage from electricity.

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